Policies

PROMPT & EFFICIENT SERVICE

Orders received by 2:00 p.m. central standard time usually ship the same day. The shipping of backordered items will occur either with your next order, or the week they become available, provided the backordered items total $100 or more of shippable merchandise. We do not backorder items on COD or credit card orders. All backorders are cancelled after 60 days. If you prefer not to have items backordered, just let us know.

PAYMENT METHODS

Terms available for approved accounts only. Approved accounts may choose 2%-10 days, Net 30 days or 1%-10th, Net 25th if you prefer to pay by statement. A finance charge of 2% per month (annual rate 24%) will be assessed on all accounts not paid according to terms. ALL customers are subject to finance charges on accounts not paid according to terms. The freight carrier's COD fee will be added to all COD orders. COD orders that ship truck line will require payment in advance of shipment.

CREDIT CARDS ACCEPTED

We also accept payment via American Express, Discover, eCheck, MasterCard & Visa. Credit card payments will not earn the early pay discount and payment must be made at shipping time.

AVAILABLE TO QUALIFYING DEALERS

Volume buying and pre-season programs offer you an opportunity to receive discount pricing throughout the year. In our efforts to help your business, we offer price levels that enable you to earn more by selling the N2 product line along with additional products offered by NHC. We offer the complete line of Stens Replacement Parts, Oregon Forestry Products and many of the faster-moving original equipment parts for AYP, Briggs & Stratton, Cub Cadet, Dixie Chopper, Echo, Kawasaki, Kohler, MTD, Poulan, Tecumseh & Toro.

More than just profit margins, NHC works hard to bring your business value in other areas, too, like dependable delivery, guaranteed replacement parts and helpful customer service. All of these things give your business a healthy mix of savings that translate to your bottom line.

For pre-season details and special offers, see your NHC sales representative.

PARTS LOOKUP

Parts lookup service is provided at no charge to active and current dealers whose accounts are in good standing. We reserve the right to discontinue access to parts lookup systems based on purchase volume and/or abuse of the service at any time.

REFERENCE

All references to original equipment manufacturers, other than those that NHC is authorized to represent, their trade names, logos and their part numbers, listed in this web site and our catalog are used for identification purposes only. It is not our intention to imply that the merchandise is original equipment unless so noted. The copying or reproduction of this web site or any catalog or parts thereof is strictly prohibited without NHC's written consent. Possession of an NHC catalog does not constitute authority to purchase.

Prices, specifications, terms and programs are subject to change without notice.

Freight Policy

FREIGHT TERMS

All orders are subject to a processing charge of $10.95 with the following exceptions:

  • Orders received via NHC's website with invoiced merchandise of $175 or more will be charged $4.95 per order.
  • Customers who qualify for prepaid freight on orders of $500 or more of invoiced merchandise.2

Orders shipped to destinations within the continental United States will normally ship via UPS Ground or similar carrier, except on large volume and/or heavy orders, when alternative shipping methods may be utilized. Heavy or oversized items will be sent heavyweight freight and will incur additional shipping charges. Customers that are unable to accept standard truck line delivery will be responsible for additional delivery charges made by the carrier. Orders outside the continental U.S. will be charged appropriate freight charges. Request written policy for specific details.

EXCLUSIONS

The following items are exempt from the standard freight policy and will always incur actual freight charges:

  • ATV fenders, fuel tanks, racks
  • Harvester chain, reels & bars
  • Pallets of oil products
  • Lawnmower decks & Trimmer Trap products
  • Items designated as "Heavyweight" in the catalog or on the website

SPECIAL FREIGHT ALLOWANCES

The following products are subject to special freight allowances:

  • Wire Rope, Chain & Logging Supplies - Orders over $1,500 will be shipped freight prepaid by common carrier.

COD FEES

All COD orders are subject to a fee of $13.95 per box to cover the cost of COD processing. No COD orders are exempt from this charge. We do not ship COD orders by truck line; payment must be received before the merchandise is shipped.

INSURANCE

NHC Distributors, Inc. includes automatic shipping insurance on all orders up to merchandise values of $100. Insurance on all values exceeding $100 may be purchased during the checkout process at a rate calculated based on the merchandise total exceeding $100. The insurance is selected by default to make sure that all orders are sufficiently covered in the event shipping damage or loss occurs. The option of not paying for the insurance, thus canceling and voiding all protection for merchandise beyond the $100 default amount, is possible by unchecking the Insurance box labeled 'Include Insurance' during checkout.

Shipping insurance covers any damage and/or loss of merchandise during packaging, shipping & delivery of orders up to the point where the package is delivered by the carrier to the address provided with the order. Once delivered, the package becomes the responsibility of the customer and no longer falls under the protection of the insurance. When insurance has been purchased and an order is lost or has merchandise that is damaged, NHC has the sole responsibility of replacing the lost/damaged merchandise, including shipping costs via the same shipping method chosen by the customer on the original order. In the case of damaged merchandise, the original carton and damaged merchandise must be kept for possible inspection for no less than three (3) weeks. If the damaged merchandise cannot be returned when/if requested, the claim will be denied.

ADDITIONAL CHARGES

  • Customers who cannot accept truck line deliveries are subject to additional freight charges. Using UPS or FedEx is more expensive than truck line on large orders and the customer is responsible for the difference between the cost of a truck line shipment versus the cost of shipping using a small parcel carrier such as UPS.
  • Customers who request a pre-delivery call from a freight carrier are responsible for any charges made by the carrier for the service.
  • Customers are responsible for any charges made by the freight carrier for additional services such as 2nd delivery charges, requests for a lift gate, and change of address.

BACKORDERS

We ship all available backorders with a customer's next shipment. Backorders with a total of $100 or more of shippable merchandise are shipped on a bi-weekly basis at no charge to the customer. If the customer requests a backorder to ship outside of these parameters, the customer is responsible for all shipping charges incurred. Special orders are processed as a separate order subject to standard shipping charges, not as a qualified backorder.

Satisfaction Guaranteed/Parts Return Policy

We guarantee your satisfaction with the quality of our parts. If you are dissatisfied with the quality of our parts, we will replace the part or refund your money within 30 days of purchase date. While we make every effort to insure the accuracy of our information, we do not guarantee the fitment of every item. If in doubt, refer to the original equipment manufacturer's specifications.

A Return Authorization number (RA #) is required on ALL returns.

If you are not satisfied with a part purchased from NHC, you may return the part within 30 days of purchase for credit (freight charges excluded). Please call for a return authorization number and instructions on how to return the part. If the return is required because of a shipping error made by NHC, credit will be given for the freight charges to return the part when a receipt for the charges is included with the return.

There is no restocking fee on returns due to warranty claims, defective merchandise or NHC shipping errors (if reported within 15 days). Parts received at our warehouse more than 45 days after the purchase date are subject to a minimum 20% restocking fee (25% if returned by your salesman) and must meet the same criteria as parts for annual stock adjustment return. Parts that require repackaging are subject to an additional 35% repackaging charge.

ANNUAL STOCK ADJUSTMENT

NHC offers an annual stock adjustment allowance with no restocking fee. Customers in good standing with no past due balance are allowed one (1) return per year when accompanied by a 2-for-1 offsetting order. Returns must be pre-authorized and received by NHC between September 1 and September 30.

Returns are subject to the following conditions:

  • Parts must have been purchased from NHC within the past 12 months
  • Parts must be new, clean and in resalable condition in original packaging or carton
  • If parts are sold in standard packs, only full standard packs may be returned
  • Parts that have a limited shelf life are non-returnable. Examples of such items include belts, batteries, rubber products, etc.
  • Discontinued or inactive parts are non-returnable
  • Special order items are non-returnable

A list of parts to return must be submitted before September requesting authorization to return. Please allow sufficient time for your request to be reviewed and the part numbers checked for eligibility. Parts that are returned that do not meet the eligibility requirements will be returned to the customer at the customer's expense.

A 2-for-1 offsetting order is required and must be included with the returned parts. The offsetting order will be shipped as soon as the return is verified and the credit issued. Returns will not be accepted without an offsetting order.

Parts returned in dirty or damaged packaging or with price markings will require repackaging and are subject to a 35% repackaging charge.

Customers must pay all shipping costs involved with returning the product to NHC. Freight costs for offsetting order will be subject to the standard NHC freight policy and payment terms.

SHORTAGES AND DAMAGES

All claims must be made within 10 days of the invoice. In the case of damaged shipments, indicate "damaged" when signing for the package and call us immediately for further instructions. Keep the original carton and damaged merchandise for possible inspection. We are not responsible for packages delivered and left at your address without a signature.

Warranty

EXPRESS LIMITED WARRANTY

NHC Distributors, Inc (NHC) warrants to the original user and consumer ("consumer" or "you") that any goods supplied by NHC shall be free from defects in material and workmanship under normal use and service for one year from the date of purchase by the consumer.

This EXPRESS LIMITED WARRANTY does NOT apply where there has been a failure of the goods due to alteration, repair subsequent to the purchase, misuse, improper installation, neglect or accident.

If you believe you have purchased defective goods from NHC as described above, notify NHC at the listed phone number or address listed, fully informing NHC of why you believe the goods are defective. NHC will either request you to return the defective goods to NHC for inspection or will rely upon the information you provide to determine whether the goods are defective as described above. If any goods are proven to be defective, then NHC, at its sole discretion, will repair or replace the defective goods, refund the purchase price (excluding sales tax and processing costs), or issue a credit toward the purchase of goods from NHC in the future. You are responsible for any and all transportation costs associated with the inspection, repair or replacement of defective goods. Should the warranty provided by the manufacturer of the goods sold to you by NHC contain terms and conditions which are more favorable to you than this EXPRESS LIMITED WARRANTY, you agree that the manufacturer's warranty, and not NHC's EXPRESS LIMITED WARRANTY, shall be your sole and exclusive remedy and warranty.

Except as provided above in the section entitled EXPRESS LIMITED WARRANTY, NHC makes NO other Express or Implied warranties of any kind, whether as to merchantability or fitness for a particular purpose. If any of NHC's sales people and/or representatives, have made any verbal statements about the goods, these statements do not constitute warranties and are not a part of NHC's EXPRESS LIMITED WARRANTY.

NHC shall not be liable for ANY incidental or consequential damages that the consumer alleges he/she may have suffered as a result of the purchase and/or use of goods from NHC. This exclusion of liability for incidental and consequential damages includes, but is not limited to, claims for lost profits, any costs or expenses for labor, transportation, or other expenses incurred by reason of the use or sale of any defective goods. This EXPRESS LIMITED WARRANTY gives you specific legal rights and you may have other rights which vary from state to state as some states do not allow the exclusion of warranties and incidental or consequential damages, or the limitation of remedies.

FORCE MAJEURE

NHC Distributors, Inc. shall be under no obligation to perform any contract when performance is prevented by fire, strike, labor dispute, war, embargo, transportation delay or failure, material shortages, supplier default, government intervention or act of God or for any other cause beyond the control of NHC Distributors, Inc.

ORIGIN

NHC carefully selects vendors in America and overseas that share our commitment to high quality. All products, foreign or domestic, are subject to the same rigorous quality standards. Whenever possible, non-U.S. made items are labeled individually as to the Country of Origin. Certain small items cannot be individually labeled and therefore the bag or box is labeled instead. U.S. customs regulations ask the retailer to inform the consumer of the origin in this case.

1Freight allowed means that freight is added to the invoice, but can be deducted if payment is made within the terms of the invoice.
2Customer met annual purchase volume or met qualifying program requirements.

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